This multi-lingual bot is transforming digital banking in rural India
The Hindu
Bengaluru fin-tech company Vernacular.ai’s AI voice assistant VIVA, which understands 16 languages and more than 160 dialects, is being implemented across ATMs in rural India
(Subscribe to our Today's Cache newsletter for a quick snapshot of top 5 tech stories. Click to subscribe for free.) The dream of building a startup took Sourabh Gupta and Akshay Deshraj, IIT-Roorkee alumni, to Bengaluru. To understand the next billion customers and their needs, they travelled from village to village across India for years, and their search came to an end when they met a farmer who told them about the difficulties he faces while engaging with the bank. The farmer explained that the messages he receives are in English, a language he does not understand, so he has to travel 10 kilometres to get that translated and in the process he loses out on his day’s earnings.
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